Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. UK players can contact us by email or phone for help with deposits, withdrawals, bonus queries and verification. We aim to respond promptly and will guide you through account checks, payment queries, security checks and any site problems using convenient communication channels. Support is available during business hours and for urgent matters outside these times we provide further guidance by email.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, payment, verification and bonus queries; fastest response for account issues) |
| General enquiries | [email protected] (general enquiries, feedback and media requests) |
| Affiliate enquiries | [email protected] (partner programmes, marketing and commercial enquiries) |
| Phone | +44 20 7946 2831 (voice support and call-back requests) |
| Working hours | Mon-Fri, 09:00-18:00; out-of-hours email responses |
Email is the preferred contact method for detailed requests, account issues or cases needing documents. Please send messages to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Attaching any relevant documents speeds handling and helps avoid delays. We aim to respond promptly and will contact you if further information is required.
Our support team aims to respond to most enquiries within one business day. Simple questions are usually dealt with quickly, while more complex matters such as identity checks, payment investigations or disputed withdrawals may take longer depending on their nature. Please supply any requested documents promptly to help us resolve your issue as quickly as possible.
Your feedback matters to Hand of Luck. If you have suggestions, ideas or spotted something that could be improved, please send them to our support team. We review all submissions carefully and use what we learn to refine the site, resolve issues and improve the experience for all players. Thank you for helping us make the service better.
