At Hand of Luck we take safer gambling seriously and want players to enjoy controlled play. We recognise that gambling should be fun, not a source of harm, so we provide clear guidance and practical tools that help you manage your activity and protect your account. Our approach focuses on prevention, early intervention and signposting to support where needed.
We promote responsible gambling by encouraging informed choices and offering options that let you control how you play. We use identity checks to confirm age and identity, and we ask players to keep their account secure. We expect all users to be 18+ and to follow our terms when using the site.
We offer a range of controls to help you manage your play. These include setting deposit limits, taking account breaks, using time-outs and choosing self-exclusion where appropriate. You can change many of these settings in your account area or by contacting our support team for assistance.
Set deposit limits to control how much you add to your account over a chosen period. Options include daily, weekly and monthly limits. You can lower limits immediately; increasing a limit may take effect after a cooling-off period to give you time to reflect on the change.
Loss limits let you cap the total amount you can lose over a given timeframe. Applying a loss limit helps prevent chasing and keeps stakes aligned with your budget. We recommend reviewing and adjusting limits regularly to match your circumstances.
Session time reminders and temporary time-outs are available to help you pause activity. Account breaks can be used when you need a short recovery period; self-exclusion provides a longer-term option for those who need to stop gambling for an extended time.
Self-exclusion is a formal process to block access for a defined period. If you choose self-exclusion we will restrict account access and guide you through next steps, including how to seek additional help. Self-exclusion is an important measure for those who need definitive separation from gambling activity.
Look out for changes such as spending more than intended, difficulty stopping, neglecting responsibilities, borrowing to gamble or lying about play. If you notice these signs in yourself or someone close to you, consider using limits, time-outs or self-exclusion and reach out for support.
Manage your play by setting budgets before you start, using deposit and loss limits, taking regular breaks and avoiding gambling when stressed or fatigued. Keep a record of your activity, pause if you feel pressured and discuss concerns with a trusted friend or family member.
If you need help, speak to a qualified adviser. UK resources include GamCare, the National Gambling Helpline, GamBan and specialist charities such as Gordon Moody. Contact a professional organisation for confidential advice and treatment options. If you have questions about your account at HandofLuck, contact our support team for guidance on limits and exclusion options.
