This Privacy Policy explains how Hand of Luck collects, uses and protects personal information when you use our services in the United Kingdom. We are committed to safeguarding your privacy and to handling your data responsibly. Where we refer to "we" or "us" we mean HandofLuck and our authorised service providers working on our behalf.
We collect information you provide when you register an account, make a deposit, request a withdrawal or contact customer service. This may include your name, date of birth, address, email address, phone number and identity documents for verification purposes.
We automatically collect technical information about your device and connection, such as IP address, browser type, operating system, device identifiers, language settings and usage logs. This helps us deliver and improve the service and protect accounts.
We record payment and transaction details needed to process deposits, withdrawals and refunds. Transactional records include payment method identifiers, transaction dates, amounts and any reference numbers supplied by payment providers.
We use your data to create and manage your account, process payments, verify identity, carry out security checks, respond to enquiries and provide customer support. Data is also used to detect and prevent fraud, comply with legal obligations and to maintain the integrity of our services.
With your consent we may send marketing communications about promotions and service updates. You can withdraw consent at any time by contacting [email protected] or using the unsubscribe option in our messages.
We implement administrative and technical safeguards to protect personal data, including access controls and encryption where appropriate. Access to personal data is limited to authorised staff and service providers with a business need to know.
We retain personal data only for as long as necessary to provide the service, meet legal obligations and resolve disputes. Retention periods vary by data type and purpose.
We use cookies and similar technologies to remember preferences, provide personalised content and gather analytics about site usage. Cookies may be essential for core functions or used for performance and advertising purposes.
You can manage cookie settings via your browser or the cookie preference centre on our site. Disabling certain cookies may affect the functionality of the service.
We may share data with third-party service providers who perform services on our behalf, such as payment processors, identity verification services, hosting providers and analytics partners. These parties are required to protect your data and use it only for the purposes we specify.
We may also disclose information where required by law, to prevent fraud or to protect our legal rights.
You have the right to request access to the personal data we hold about you, to ask for incorrect data to be corrected, and to request deletion where applicable. You may also object to processing for direct marketing and ask for restrictions on processing in certain circumstances.
To exercise your rights contact [email protected] or [email protected]. We will respond to verified requests and may ask for additional information to confirm your identity before complying with requests.
We may update this policy from time to time. When we make significant changes we will notify you through the site or by email. The date of the latest revision will be shown on the policy page.
