These Terms and Conditions describe the rules that apply to your use of the Hand of Luck website and related services. They explain the relationship between our platform and users, set out responsibilities for account use, and describe how we manage deposits, withdrawals and promotions. We expect every user to read and accept these terms before playing or depositing.
Accounts must be registered with accurate personal information and maintained by the named holder only. We may require identity verification and supporting documents to process withdrawals or when we reasonably suspect misuse. You are responsible for keeping your login details secure and for any activity that occurs under your account. If you suspect unauthorised access, contact our support team immediately.
To use the site you must be at least 18 years old and able to form a binding contract under the laws of your jurisdiction. We may apply geographic restrictions and service eligibility where necessary. We reserve the right to refuse registration or close accounts that do not meet our eligibility criteria.
Users must not engage in fraudulent, abusive or unlawful activity while using the service. Prohibited behaviour includes collusion, use of bots or automated tools, chargebacks intended to circumvent our rules, or exploiting software errors. We monitor account activity and may suspend or close accounts that breach these rules or appear to be abusing promotions.
Promotional offers, free spins and bonus funds are subject to their specific terms. Unless otherwise stated in an offer, bonuses may carry wagering requirements, game restrictions, maximum bet rules and expiry periods. We may withhold, cancel or reclaim promotional funds where we reasonably suspect bonus abuse, fraudulent activity or a failure to meet eligibility conditions. Promotional terms are available where offers are presented on the site.
Deposits must be made using payment methods accepted on HandofLuck and in the name of the account holder. All withdrawals are subject to verification checks, which may include identity and source-of-funds documentation. We may apply minimum and maximum transaction limits and hold funds while checks are completed. Withdrawals may be delayed if an account has outstanding verification issues, a pending dispute, or suspected irregular activity.
If you have a complaint, contact our customer support team and provide relevant details so we can investigate. We aim to resolve disputes promptly and fairly. Where we cannot reach an immediate resolution, we will provide a clear explanation of next steps and any information required to progress the matter.
We may update these terms from time to time to reflect changes to our services, legal requirements or operational practices. When we make material changes we will publish the revised terms on the site and notify active account holders. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.
